Empathy Is Not the Scapegoat for Declines in Factuality and Reliability
Language models are increasingly expected to support users in stressful or uncertain situations, where warmth and empathy are desirable. While recent work associates warmer models with reduced reliability, we show that this conclusion is incomplete. Prior studies often train primarily on empathetic dialogue, making it difficult to separate tone effects from SFT-induced distribution shift. We revisit this issue at both the model and evaluation levels....
Language models are increasingly expected to support users in stressful or uncertain situations, where warmth and empathy are desirable. While recent work associates warmer models with reduced reliability, we show that this conclusion is incomplete. Prior studies often train primarily on empathetic dialogue, making it difficult to separate tone effects from SFT-induced distribution shift. We revisit this issue at both the model and evaluation levels....